Privacy Policy

1. Introduction

CGB Visual Search ("we", "us", "our") operates the CGB Visual Search platform. This Privacy Policy explains how we collect, use, and protect information when you use our Service.

2. Information We Collect

2.1 Account Information

When you register, we collect your email address and name to create and manage your account.

2.2 Store & Product Data

When you connect your WooCommerce store, we collect product information such as names, descriptions, prices, and categories to provide search functionality.

2.3 Search Data

When customers perform searches, uploaded images are processed in real time and are not stored permanently. We log anonymous search statistics (type and count) for analytics purposes.

2.4 Payment Information

Payment processing is handled entirely by secure third-party payment providers. We do not store credit card numbers, bank account details, or other financial information. We only store transaction references and subscription status.

2.5 Technical Data

We collect standard technical information such as IP addresses for security and abuse prevention.

3. How We Use Your Information

• Provide the Service: Process searches, manage subscriptions, and deliver results.
• Account Management: Authenticate your identity and manage your subscription.
• Analytics: Aggregate search statistics to help you understand usage patterns.
• Security: Detect and prevent abuse and protect the integrity of the Service.
• Support: Respond to your inquiries and provide assistance.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in these limited circumstances:

• Payment Processors: Third-party providers process your payments under their own privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption of data in transit and secure authentication practices.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at CGB-Visual-Search@cgbshop1.com.

8. Cookies

Our website uses minimal cookies for essential functionality only — session management and preferences. We do not use third-party tracking or advertising cookies.

9. Children's Privacy

Our Service is intended for business use and is not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email.

11. Contact

If you have questions about this Privacy Policy, please contact us:

• Email: CGB-Visual-Search@cgbshop1.com
• Contact Page